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• 5.19 • 5.3 • 5.8

Configuration Overview

This section of the Twitter Integration Guide details the steps required to integrate your Bright Pattern Contact Center with Twitter for the purpose of receiving Direct Messages (DMs) in chat interactions.

Integration Configuration Steps

1. Create an App
2. Create a Dev Environment for App Testing
3. Create an Integration Account
4. Setting the Twitter Webhook Manually (if the previous step does not work)
5. Assign the Integration to a Service
6. Troubleshooting

DMs as they appear in Agent Desktop

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