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From Bright Pattern Documentation
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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Zendesk Integration Guide

Zendesk Integration Guide

Introduction

  • About
  • Audience
  • Scope

Configuration

  • Prerequisites
  • Zendesk Integration Setup
  • Single Sign-On Setup
  • Screen-Pop
  • Accessing Zendesk Data from Scenarios

Features and Usage

  • Integrated Agent Desktop
  • Built-In Softphone and Click-to-Call
  • Live Chat and SMS
  • Activity History
  • Call Center Supervisor

Zendesk Scenario Examples

  • Using Zendesk Integration Scenario Blocks
  • Example Voice Scenario: Search for and Pop Zendesk Ticket
  • Example Chat Scenario: Search for and Pop Zendesk User
Retrieved from "https://help.brightpattern.com/index.php?title=5.3:Zendesk-integration-guide&oldid=150330"