From Bright Pattern Documentation
< 5.8:Tutorials-for-supervisors
Revision as of 04:14, 29 May 2024 by BpDeeplTranslateMaintenance (talk | contribs) (Updated via BpDeleteTranslateTags script)
Purpose
The Bright Pattern Contact Center guide Tutorials for Admins provides instructions for using the Agent Desktop application to perform typical contact center supervisory functions including the following:
- Managing agents
- Monitoring teams, services, and more, using real-time metrics
- Operating campaigns
- Maintaining email queues and calendars
For descriptions supervisor related areas of Agent Desktop, see the Bright Pattern Contact Center Supervisor Guide.