• 5.2

Clear User Lock State

Resets a temporary lockout if a user's account has been temporarily locked out after too many invalid login attempts.

Request

URL

http[s]://<host>/configapi/v2/user/lock/<login_id>

For example:

http://example.com/configapi/v2/user/mo.williams

HTTP Method

PUT

Content-Type

application/json

Parameters

Parameter	Data-Type	Description	Example
login_id	string	The username of the user	"mo.williams"

Request Body

Empty. All you need is the username in the URL.

Response

In response to a successful request, the "lockedOut" state is set to "false."

You can verify the user's lockstate in Contact Center Administrator > Users & Teams > Users.

Parameters

Parameter	Data-Type	Description	Example
lockedOut	Boolean	Whether the user is locked out ("true") or not ("false")	true

Example Response

  { 
    "lockedOut":false
  }

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