• 5.2

Create User

Creates a new user in the system.

Request

URL

http[s]://<host>/configapi/v2/user

For example:

http://example.com/configapi/v2/user

HTTP Method

POST

Content-Type

application/json

Parameters

Parameter	Data-Type	Description	Example
loginId	string	The username of the new user	"sheila.thomas"
firstName	string	The first name of the new user	"Sheila"
lastName	string	The last name of the new user	"Thomas"
team	string	The name of the team assigned to the new user	"Customer Service"
extension	number	The user's extension number	"1072"
workPhone	string	"4151234567"	The user's work phone number
mobilePhone	string	"6501234567"	The user's mobile phone number
email	string	The email address of the new user	"sheila.thomas@yourcompany.com"
disabled	Boolean	Whether the user account is disabled ("true") or active ("false")	false
changePassword	Boolean	Whether the user must change password ("true") upon next login or not ("false")	false
skills	object	The skills and percentage values assigned to the user	{"Spanish": 100, "English": 100}
roles	array	The role assigned to the new user	["Agent", "Supervisor"]

Example Request Body Content

{
    "loginId": "sheila.thomas",
    "password": "ChangeMe",
    "firstName": "Sheila",
    "lastName": "Thomas",
    "team": "Customer Service",
    "extension": "1072",
    "workPhone": "4151234567",
    "mobilePhone": "6501234567",
    "email": "sheila.thomas@nowhere.net",
    "disabled": false,
    "changePassword": true,
    "skills": {
        "Spanish": 100,
        "English": 100
    },
    "roles": [
        "Agent",
        "Supervisor"
    ]
}

Response

In response to a successful request, the new user is created. Verify the new user in Contact Center Administrator > Users & Teams > Users.

Failed requests result in an error code, and the user is not created.

Response Codes

Code	Description
200 OK	Success - user created
400	Bad request
405	Method not allowed

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