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From Bright Pattern Documentation
Revision as of 18:54, 22 October 2024 by Liudmila.anatolyeva (talk | contribs) (→‎ServiceNow Integration Guide)
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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • ServiceNow Integration Guide

ServiceNow Integration Guide

Introduction

  • Purpose
  • About
  • Audience

Configuration

  • Prerequisites
  • ServiceNow Integration Configuration
  • ServiceNow Integration Configuration for Manual Installation
  • ServiceNow Integration Configuration for Saving Activity History

Scenarios and Automation Templates

  • Accessing ServiceNow Data from Scenarios
  • Configuration
  • Scenario Blocks
  • Automation Templates

Features and Usage

  • Integrated Agent Desktop
  • Softphone and Click-to-Call
  • Activity
  • Data Privacy Notice
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