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Call Center Configuration

• Call Center Configuration Overview
• General Settings
• Integration Accounts
• Identification
• Knowledge Base
• Calendars
• Hours of Operation
• State Calling Hours
• Auxiliary Skills
• Language Skills
• Audio Treatments
• Shared Voice Segments
• Voicemail
• Phone Devices
• Omni-Channel Routing
• Chat Settings
• Email Settings
• STT Configuration
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