From Bright Pattern Documentation
Microsoft Teams
If your contact center integrates with Microsoft Teams, you can communicate with Teams users directly from the Agent Desktop. This allows you to contact experts while continuing to handle customer interactions.
Articles
The following articles provide instructional information on using Teams while working in Agent Desktop:
- How to Sign in to Teams Integrated with Bright Pattern Contact Center
- Accessing Microsoft Teams in the Agent Desktop Widget
- How to Get Help from Experts During Active Interactions Via the Directory
- How to Get Help from Experts Via Teams Channels
- How to Configure Your Teams Direct Routing Number as a Softphone Device
- How to Mention Teams Users During Chats
- How to Invite Experts to Join Conference Chats with Customers
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