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• 5.19 • 5.3 • 5.8

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Cases and Email

• Overview
• Cases, Email, and Threads
• Cases Versus Threads
• My Cases Interface
• Case Status

Tutorials

• Accepting Email
• Follow-ups
• Fonts
• Handling Email
• Masking Data
• Print
• Retrieving Email from Queue
• Reviewing Email
• Search

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