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< 5.19:Agent-guide‎ | Work
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• 5.19 • 5.3 • 5.8


Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent Desktop
    • Working in Agent Desktop
    • Accessibility
    • Calendar
    • Calls
    • Cases and Email
    • Chats
    • Contacts
    • Dashboard
    • Home Page
    • Knowledge Base
    • Mobile App Interactions
    • Outbound Campaigns
    • Quality Management
    • Screen-Pop
    • Search
    • States
    • VoicemailTutorials
  • TutorialsHelp
  • Troubleshooting

Cases and Email

  • Overview
  • Cases, Email, and Threads
  • My Cases Interface
  • Case State
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