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• 5.19 • 5.3 • 5.8

<translate>= setRescheduleWindow= Allows you to reschedule outbound dialing retry time to be within a specific timeframe with the option to specify a time zone.

The reschedule window will only affect outbound campaigns when a non-final disposition is selected. The data is retained in Agent Desktop until changed or the interaction is completed.

Syntax

setRescheduleWindow(numberToDial, fromTime, untilTime, timezoneName);

Parameters

Parameter Data Type Required/Optional Description Example
numberToDial String Required The phone number to dial "11234567"
fromTime JavaScript date object Required The starting time of the reschedule window "January 31 2020 08:30"
untilTime JavaScript date object Required The ending time of the reschedule window (must be after the starting time) "February 1, 2020 12:30"
timezoneName String Optional The name of the timezone; if omitted, the timezone will be assumed to be the record’s detected timezone “America/Los_Angeles”


</translate>

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