提供: Bright Pattern Documentation
• English
全てのシナリオテンプレート
シナリオを作成する方法は多数ありますが、場合によって一番便利なのは、テンプレートを変更する方法です。以下のカスタムテンプレートには、コメントと解説が含まれており、ダウンロードしてコンタクトセンターにインポートできます。
Templates are provided as .zip files. Click to download.
Chat
Have a chatbot respond to customer two times before transferring to agent
File:App GeneralChatBotScenario.zip
Pop a saved contact's existing cases to the agent
File:App Screen Pop Customer Cases.zip
Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
File:App After-Hours Send an Email Reply to a Chat Customer.zip
Voice
Block incoming calls from specific phone numbers
File:App How to Block Incoming Calls from Specific Numbers.zip
Create a voice scenario survey
File:App Voice Scenario Survey.zip
Distribute surveys to a percentage of random customers
File:App How to Distribute Surveys to a Percentage of Random Customers.zip
Identify customer using Microsoft Dynamics 365 data
File:App MS Dynamics Search and Pop.zip
Route caller to the last agent with the option to leave a voicemail
File:App FindLastAgentVM (2).zip
Skill-Based Call Routing with an Auto Attendant Choice
File:App Skill-Based Call Routing + Auto Attendant.zip
Use conversational IVR in a voice scenario
File:App Conversational IVR Example.zip