詳細フォーマット
ここでは、システムから詳細フォーマットでエクスポートまたはダウンロードされたキャンペーン結果のフィールドについて説明します。この形式は、コール記録に対して行われたすべてのコール試行の結果をコール試行ごとに1行で示します。実際にダイヤルが開始されなかった場合（例えば、記録が発信禁止条件に一致した場合やキャンペーンのクォータに達した場合など）を含め、レコードに関連するすべての試行がリストされます。
詳細フォーマットのフィールド説明
アクティビティフォームフィールド
アクティビティフォームフィールドは、キャンペーンに関連づけられた provides values of the アクティビティフォームフィールドの値を提供します。結果にエクスポート とマークされているフィールドのみが結果に表示されます。
エージェント
エージェントフィールドには、特定のコール試行中にお客様と最後に会話したエージェントのユーザー名が表示されます。
ANI
自動番号識別 (ANI) は、キャンペーン設定中に定義された発信者の電話番号を意味します（発信者IDとも呼ばれます）。
ANIフィールドは、キャンペーンのプレビュー結果には表示されません。プレビューキャンペーンを実行していた場合、またはキャンペーンの設定に問題がある場合、ANIフィールドは空白のまま表示される場合があります。
応答の継続時間
応答の継続時間 は、ライブ音声が検出されてからリリースされるまでの、このコール試行の結果となったコールの継続時間を提供します。この時間には、後処理の作業は含まれません。失敗したコール試行の場合、このフィールドは、“0”に設定されます。
応答の継続時間は、プレディクティブ/プログレッシブキャンペーンでのみ使用できます。プレビュータイプのキャンペーンの場合、"0"に設定されます。
対話結果
対話結果は、このコール試行の結果を提供します。事前定義された対話結果の説明については、コンタクトセンター管理者ガイドの事前定義された対話結果をご覧ください。
対話結果コード
対話結果コードは、 対話結果の英数字コードを提供します（設定で定義されている場合）。
通話記録のフィールド
通話記録のフィールドは、この通話が試行された通話記録の全てのフィールドを提供します。フィールドは同じ名前と値を持っており、 コールリストに表示されるのと同じ順序で配置されます。
コールのーと
このフィールドは、このコール試行のためにエージェントが入力したコールノートを提供します。
For unsuccessful call attempts, this field can be used by the system to report details of the failed called attempt (CPA results and SIP signaling codes). For interpretation of the CPA results, see CPA_result below.
Call Time
Call Time provides the date and time when this call attempt started.
Completed
The Completed field is set to “1” if the record was completed during this call attempt (a final disposition set); otherwise, it is set to "0". For records whose processing was stopped at this attempt because a corresponding campaign quota had been reached (see Out of Quota below), this field is set to “0”.
Connected
Field Connected is set to “1” if the call was established from the PSTN point of view. For all other instances, this field is set to “0”. Note that established calls may incur connection and duration charges.
CPA Duration
CPA Duration provides the duration of the CPA (call progress analysis) phase of this call attempt from the moment network signaling reported the call as answered and until the decision about the type of answer was made (i.e., live voice, fax/modem, answering machine).
CPA recording file
CPA recording file provides the name of the file where CPA recording for this call attempt is stored.
CPA result
CPA result displays the result of call progress analysis for this call attempt.
Possible values include the following:
| Value | Description |
| 0 | Unknown (no result; e.g., when call ended before CPA was applied or finished) |
| 1 | Voice (live voice detected) |
| 2 | Answering Machine (answering machine greeting detected) |
| 3 | Announcement (speech detected that is not live voice or an answering machine greeting; e.g., an IVR prompt) |
| 4 | FAX (fax/modem response detected) |
| 5 | SIT (SIT tone detected) |
| 6 | Busy (busy tone detected; usually indicates that the called party is busy) |
| 7 | Fast Busy (fast busy signal detected; usually indicates that the call cannot be established due to network congestion; sometimes is also used to indicate invalid and/or disconnected numbers) |
| 8 | Ring Back (ring back tone detected and continued beyond the No Answer timeout; see Contact Center Administrator Guide, section Outbound Campaign Settings for more information) |
| 9 | Silence (no sound detected for longer than 5 seconds) |
Note that CPA results may not have direct (one-to-one) correspondence to call dispositions. The latter are determined based on combination of CPA results, line signaling, and some other factors.
CPA RTP server id
CPA RTP server id displays the identifier of the host name of the RTP server where the CPA recording file is stored.
Dialing Duration
This field provides the duration of the dialing phase of this call attempt from the moment it was initiated and until network signaling reported it as either answered or failed (congestion, busy, invalid number, etc.)
Global Interaction ID
This field provides the Global interaction Identifier of this call attempt. An empty field indicates that the call was never actually dialed. For preview campaigns, note that if an agent makes several call attempts while handling one preview record, all such call attempts will have the same global ID.
Is Call Attempt
This field provides the number of the call attempt for this call. If Is Call Attempt is set to “1”, then a call was actually dialed. Starting from Bright Pattern Contact Center version 3.11, a non-empty Global Interaction Identifier field (see below) can be used for the same purpose.
Is Inbound Call
This field is set to "1" if the attempted call was an inbound call within a blended service (i.e., a customer returned a missed call using the campaign Caller ID). Note that Is Inbound Call is specified only if Is Call Attempt is set to "1".
List Name
List Name provides the name of the calling list that contains the record for which this call attempt was made as defined in configuration.
Out of Quota
The Out of Quota field is set to "1" if the record processing was stopped or never started because the campaign quota related to this record was reached or because the record did not match any quota groups defined within the campaign.
Quota Group
For any record where the Out of Quota field is set to "1", this field indicates which particular value group reached its quota before this record could be processed. If the record was not processed because it did not match any quota groups defined within the campaign, this field will be set to "<no match>".
Record Disposition
Record Disposition provides the disposition set for the record if the call was completed during this call attempt. For descriptions of preconfigured dispositions, see section Predefined Dispositions of the Contact Center Administrator Guide.
Record Disposition Code
Record Disposition Code provides the alphanumeric code of the Record Disposition (if defined in configuration).
Record ID
Record ID provides the unique identifier of the record for which this calling attempt was made. The record ID is generated during calling list import.
Recording file
Recording file provides the name of the file where the conversation recording for the call resulting from this call attempt is stored.
RTP server id
RTP server id displays the identifier of the host name of the RTP server where the Recording file is stored.
This Phone number
This field gives the phone number used for this call attempt.