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=エージェントデスクトップへのログイン=
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= Logging into Agent Desktop=
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Bright Pattern's Agent Desktop application can be launched from any supported web browser, including Chrome, Firefox, Safari, and Internet Explorer.
  
'''ステップ 1: ログイン情報を入力します'''
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To log in to Agent Desktop, you will need to know the following:
* ダイアログボックスの '''ユーザ名''' 及び '''パスワード''' というフィールドにシステム管理者からもらったユーザ名とパスワードを入力してください。システム管理者から別途指示がない限り、ダイアログボックスのその他フィールドの変更を行わないでください。
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* The URL of your contact center (e.g., "https://example.brightpattern.com/agentdesktop")
* '''ログイン'''ボタンをクリックしてください。
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* Your username (e.g., "christy.borden")
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* Your password
  
[[File:AD-Login-5.png|550px|thumbnail|center|エージェントデスクトップへログインするには、ユーザ名とパスワードを入力してください]]
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Note that Bright Pattern offers single sign-on (SSO) functionality for the contact center platform. SSO enables access to both Bright Pattern's Agent Desktop and Wallboard applications when you log in to either one of these applications. For example, if you log in to Agent Desktop and then navigate to Wallboard, you will find yourself already logged in to that application as well.
  
'''ステップ 2: 許可を確認し、必要に応じてパスワードを変更します。
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== Step 1: Enter login credentials ==
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# Open your web browser and type in your contact center's URL: <br /><br />'''https://<yourcontactcenter>.brightpattern.com/agentdesktop'''<br /><br />For example: '''https://example.brightpattern.com/agentdesktop<br /><br />
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# In the '''Username''' and '''Password''' fields of the dialog box, enter the username and password provided to you by your system administrator. Do not change other fields of the dialog box unless instructed to do so by your system administrator.<br /><br />
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# Click the '''Log in''' button.
  
エージェントデスクトップへ初めてログインする場合、このウェブページからの通知受信許可を求めるダイアログが表示されます。通知表示を許可してください。
 
  
パスワードを忘れた場合、'''パスワードをお忘れの方'''のリンクをクリックし、手続きを行ってください。パスワード再発行に関する情報は、メールアドレスへ送信されます。 メールアドレスは、Bright Patternコンタクトセンターアドミニストレータシステムのユーザアカウントで登録されたメールアドレスでなければなりません。メールアドレスをご存知でない場合、管理者にパスワードリセットを手動で行っていただけます。
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[[File:AD-Login-5.png|550px|thumbnail|center|Enter username and password to log in to Agent Desktop.]]
  
ログイン後、アプリケーション画面の右上にある設定メニュを使ってパスワードの変更を行っていただけます。
 
  
パスワードの変更:
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== Step 2: Confirm permissions and change password (if needed) ==
* '''ユーザプロファイル''' のフォトアイコン [[File:User-Icon-50.png|26px]]をクリックしてください。注意: ユーザプロファイルの写真がアップロードされていない場合、 ''設定'' アイコン [[File:AD-Settings-Icon-50.png|26px]] をクリックしてください。
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If this is your first time logging in to Agent Desktop, you may be asked to confirm your permission to show notifications from this web page. Confirm your permission to display notifications.
* '''パスワード変更''' を選んでください。
 
  
[[File:Change-Password-50.png|350px|thumbnail|center|設定アイコンをクリックしてパスワードを変更する]]
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If you forgot your password, you may request it by clicking the '''Forgot password''' link. Password recovery instruction will be sent to you by email. Note that in order to receive those instructions, your email address must be associated with your user account in the Bright Pattern Contact Center Administrator system. If in doubt, contact your administrator to have your password reset manually.
  
コンタクトセンターのセキュリティポリシーに応じて、初回ログイン時及び/または定期的に(例えば、90日ごと)パスワード変更が求められる場合があります。
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Once logged in, you can change your password via the settings menu in the top right corner of your application screen.
  
'''ステップ 3: ユーザインターフェイスを操作します'''
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=== How to change your password ===
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# Click your '''User Profile''' photo icon [[File:User-Icon-50.png|26px]]. Note: If you have not uploaded a photo to your user profile, click on the ''Settings'' icon [[File:AD-Settings-Icon-50.png|26px]] instead.<br /><br />
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# Select the '''Change Password''' option.
  
エージェントデスクトップアプリケーションへログインすると、作業セッションが開始します。現在のステータスは、アプリケーション画面の左上に表示されます。
 
  
[[File:AD-Agent-State-Selector-50.png | 350px |thumbnail|center|エージェントステータスは、エージェントデスクトップの左上に表示されます]]
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[[File:Change-Password-50.png|350px|thumbnail|center|Click the Settings icon to change your password.]]
  
お客様がエージェントである場合、コンタクトセンターの状況に応じて、ログイン時に「準備中」または「準備完了」のいずれかの状態割り当てが行われます。 ''準備中''状態が割り当てられた場合、状態を手動で''準備完了''に変更するまでサービスコールは受信できません。 ''準備完了''状態が割り当てられた場合は、ログイン直後にインタラクションの受信が可能です。エージェントの状態とその変更方法の詳細については、[[agent-guide/HowtoInterpretYourCurrentStateInformation |現在の状態情報を解釈する方法]]を参照してください。
 
  
お客様がエージェントでない場合は、ログイン直後に''オンライン''ステータス[File:Agent-State-Ready-50.png | 26px]]が割り当てられます。このステータスは、お客様の同僚に対して、お客様と連絡できる状態を示します。コールやメッセージを受信したくない場合、現在のステータス表示の下にあるドロップダウンメニューアイコンをクリックして手動でステータスを''準備中'' [[File:Agent-State-Not-Ready.png | 26px]に変更することができます。表示に関する詳しい情報は、[[agent-guide/HowtoUsetheDirectory|ディレクトリの使用方法]]を参照してください。
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Depending on your contact center security policies, you may also be required to change your password upon initial login and/or at regular time intervals (e.g., every 90 days).
  
このガイドで説明されている機能の一部は、使用できない場合があります。これは、それは、当該の機能がコンタクトセンターにおいて無効になっているか、使用する権限がないことを意味します。業務を遂行するのに上記の機能が必要な場合、システム管理者へお問い合わせください。
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== Step 3: Navigate the user interface ==
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Successful logging into the Agent Desktop application marks the beginning of your working session. Your current status will be displayed in the upper-left corner of the application screen.
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[[File:AD-Agent-State-Selector-50.png|350px|thumbnail|center|Agent status is set in the upper left-hand corner of Agent Desktop.]]
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If you are an agent, depending on your contact center practices, you may be assigned either the ''Not Ready'' or ''Ready'' state upon login. If the ''Not Ready'' state is assigned, you will not receive any service calls until you manually change your state to ''Ready''. If the ''Ready'' state is assigned, you may receive an interaction immediately upon login. See [[agent-guide/HowtoInterpretYourCurrentStateInformation|How to Interpret Your Current State Information]] for more information about the agent states and how to change them.
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If you are not an agent, you will be assigned the status ''Available'' [[File:Agent-State-Ready-50.png|26px]] immediately upon login. This status indicates to your colleagues your availability to communicate. If you prefer not to be disturbed by incoming calls or instant messages, consider manually changing your status to ''Not Ready'' [[File:Agent-State-Not-Ready.png|26px]] by clicking the drop-down menu icon below the current status indicator. For more information about availability indicators, see section [[agent-guide/HowtoUsetheDirectory|How to Use the Directory]].
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Some of the functions described in this guide may not be available to you. This usually means that either the corresponding capabilities are disabled in your contact center, or you do not have the permissions to use the function in question. If you believe that you need access to such functions in order to perform your tasks, contact your system administrator.

Revision as of 07:59, 25 June 2020

Other languages:
English • ‎日本語
• 5.3 • 5.8

Logging into Agent Desktop

Bright Pattern's Agent Desktop application can be launched from any supported web browser, including Chrome, Firefox, Safari, and Internet Explorer.

To log in to Agent Desktop, you will need to know the following:

Note that Bright Pattern offers single sign-on (SSO) functionality for the contact center platform. SSO enables access to both Bright Pattern's Agent Desktop and Wallboard applications when you log in to either one of these applications. For example, if you log in to Agent Desktop and then navigate to Wallboard, you will find yourself already logged in to that application as well.

Step 1: Enter login credentials

  1. Open your web browser and type in your contact center's URL:

    https://<yourcontactcenter>.brightpattern.com/agentdesktop

    For example: https://example.brightpattern.com/agentdesktop

  2. In the Username and Password fields of the dialog box, enter the username and password provided to you by your system administrator. Do not change other fields of the dialog box unless instructed to do so by your system administrator.

  3. Click the Log in button.


Enter username and password to log in to Agent Desktop.


Step 2: Confirm permissions and change password (if needed)

If this is your first time logging in to Agent Desktop, you may be asked to confirm your permission to show notifications from this web page. Confirm your permission to display notifications.

If you forgot your password, you may request it by clicking the Forgot password link. Password recovery instruction will be sent to you by email. Note that in order to receive those instructions, your email address must be associated with your user account in the Bright Pattern Contact Center Administrator system. If in doubt, contact your administrator to have your password reset manually.

Once logged in, you can change your password via the settings menu in the top right corner of your application screen.

How to change your password

  1. Click your User Profile photo icon User-Icon-50.png. Note: If you have not uploaded a photo to your user profile, click on the Settings icon AD-Settings-Icon-50.png instead.

  2. Select the Change Password option.


Click the Settings icon to change your password.


Depending on your contact center security policies, you may also be required to change your password upon initial login and/or at regular time intervals (e.g., every 90 days).

Step 3: Navigate the user interface

Successful logging into the Agent Desktop application marks the beginning of your working session. Your current status will be displayed in the upper-left corner of the application screen.


Agent status is set in the upper left-hand corner of Agent Desktop.


If you are an agent, depending on your contact center practices, you may be assigned either the Not Ready or Ready state upon login. If the Not Ready state is assigned, you will not receive any service calls until you manually change your state to Ready. If the Ready state is assigned, you may receive an interaction immediately upon login. See How to Interpret Your Current State Information for more information about the agent states and how to change them.

If you are not an agent, you will be assigned the status Available Agent-State-Ready-50.png immediately upon login. This status indicates to your colleagues your availability to communicate. If you prefer not to be disturbed by incoming calls or instant messages, consider manually changing your status to Not Ready Agent-State-Not-Ready.png by clicking the drop-down menu icon below the current status indicator. For more information about availability indicators, see section How to Use the Directory.

Some of the functions described in this guide may not be available to you. This usually means that either the corresponding capabilities are disabled in your contact center, or you do not have the permissions to use the function in question. If you believe that you need access to such functions in order to perform your tasks, contact your system administrator.

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