From Bright Pattern Documentation
| Line 22: | Line 22: | ||
Multiple Chats | Multiple Chats | ||
*[[Agent-guide/Tutorials/Chat/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] | *[[Agent-guide/Tutorials/Chat/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] | ||
| + | Remote Assistance | ||
| + | *[[Agent-guide/Tutorials/Chat/RemoteAssistance | Overview: Remote Assistance in Chats]] | ||
| + | *[[Agent-guide/Tutorials/Chat/InitiateRemoteAssistanceDuringChat | How to Initiate Remote Assistance During a Chat/SMS/Messaging Session]] | ||
| + | *[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] | ||
Sending Chat Messages | Sending Chat Messages | ||
*[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | ||
*[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | ||
| − | + | Terminating the Chat | |
*[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | *[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | ||
Transfers | Transfers | ||
Revision as of 22:25, 21 April 2020
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
Terminating the Chat
Transfers