Navigation menu

Bright Pattern Documentation
    • ⧼login-private⧽
  • Edit 5.3‌
    • History
    • Get the Book as HTML Page
    • Get the Book as PDF
From Bright Pattern Documentation
< 5.3:Agent-guide‎ | Tutorials
Jump to: navigation, search
Other languages:
English • ‎日本語
• 5.19 • 5.3 • 5.8

Contents

  • Agent Guide
  • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Tutorials Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Outbound Campaigns
    • Search
    • StatesHelp
  • Troubleshooting

Chats

  • Overview

Accepting/Rejecting Chats

  • How to Accept a Chat Request
  • How to Reject a Chat Request

Audio/Video Chats

  • How to Have an Audio Chat
  • How to Have a Video Chat

Canned Responses

  • How to Create and Edit Canned Chat Responses

Co-browsing

  • How to Co-browse with Surfly Integration
  • How to Co-browse

Creating Cases

  • How to Create a Case from a Chat Session

Flagging Chats

  • How to Flag an Interaction

Follow-ups

  • How to Schedule a Follow-Up Activity from a Chat Session

Forms

  • How to Send a Secure Form

Multiple Chats

  • Handling Multiple Chat Sessions

Remote Assistance

  • Overview: Remote Assistance in Chats
  • How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
  • How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session

Sending Chat Messages

  • Chat Messages
  • How to Send and Receive Pictures and Documents

Terminating the Chat

  • How to End a Chat Session

Transfers

  • How to Transfer Your Chat Session


< Previous | Next >


Retrieved from "https://help.brightpattern.com/index.php?title=5.3:Agent-guide/Tutorials/Chat&oldid=117180"