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(Marked this version for translation)
 
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*[[Agent-guide/Work/HomePage/Overview| Home Page (Formerly ''My Grades'')]]
 
*[[Agent-guide/Work/HomePage/Overview| Home Page (Formerly ''My Grades'')]]
 
*[[Agent-guide/Work/KnowledgeBase/Overview |  Knowledge Base]]
 
*[[Agent-guide/Work/KnowledgeBase/Overview |  Knowledge Base]]
*[[Agent-guide/Work/Mobile/Overview |  Mobile Interactions]]
+
*[[Agent-guide/Work/Mobile/Overview |  Mobile App Interactions]]
 
*[[Agent-guide/Work/OutboundCampaigns/Overview |  Outbound Campaigns]]
 
*[[Agent-guide/Work/OutboundCampaigns/Overview |  Outbound Campaigns]]
 
*[[Agent-guide/Work/Screen-Pop/Overview |  Screen-Pop]]
 
*[[Agent-guide/Work/Screen-Pop/Overview |  Screen-Pop]]

Latest revision as of 18:33, 1 February 2021

Other languages:
English • ‎日本語
• 5.3

Working in Agent Desktop

This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.

Explore this section to learn more about any of the following aspects of Agent Desktop:


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