From Bright Pattern Documentation
mergeAllCallsIntoConference
This method allows you to automatically merge all your calls into one conference call.
It is expected to work when you have 1 external call and multiple internal consult calls with other agents.
Request
Syntax
| mergeAllCallsIntoConference(customTransferData?: CustomTransferData): Promise<OperationResult<null>> |
Where:
| type CustomTransferData = Record<string, string | number | boolean | undefined | null> |
Parameters
| Parameter | Parameter Values | Data Type | Optional/Required | Description |
| customTransferData | object | Optional | You can send any custom data to be available for new agents at the conference |
Example Request
mergeCallsButton.onclick = () => {
const customerContactNumber = getCurrentCustomerID()
const transferData = {
cid: customerContactNumber,
}
adApi.mergeAllCallsIntoConference(transferData)
}
Return Value
null