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< 5.19:Agent-guide | Tutorials | Calls(Redirected from 5.19:Agent-guide/HowtoHoldandRetrieveaCall)
How to Hold and Retrieve a Call
You can place an active call temporarily on hold in order to do some work related to this call without releasing it.
There are two ways to do that:
- To place a call on hold, click the Hold button
. - Click the Hold icon
in the Active Communications List.
The Active Communications List will continue to display the call on hold as an active call. The Held status of this call will be indicated by the hold icon 
. The Hold button will change its appearance to Retrieve 
.
There are two ways to retrieve the call from hold and continue the conversation:
- Click the Retrieve button
. - Click the Hold icon in the Active Communications List.
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