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Getting Started

In this section of the Agent Guide, you will learn how to log in and set up your Agent Desktop.

Before you can begin work, you must first make sure you have the following:

• Ability to log in with username and password

• Understanding of which phone device to select to use upon login

• Agent Desktop Helper Application downloaded and installed, plus any necessary browser extensions to make it work

• User profile set up with your contact details, including email address if using voicemail

• Voicemail enabled

After you have completed setup, you can move on to the next section of this guide, Working in Agent Desktop.

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