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5.19
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5.3
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5.8
Contents
Agent Guide
Introduction
Welcome
What Is Agent Desktop?
User Interface Overview
Getting Started
Setup
Getting Started
Agent Desktop Helper Application
Quick Start
Installing and Updating the Agent Desktop Helper Application
Logging In/Out
Logging into Agent Desktop
How to Terminate Your Working Session
When Your Browser Closes or Navigates Away
Phone
Selecting a Phone Device
Settings
Configuring Your User Profile
Configuring Your Voicemail
Call Forwarding
Phone Device
Audio Devices
Ringtones and Alerts
Usage
Working in Agent Desktop
Tutorials
Tutorials
Help
Troubleshooting
Ringtone and Alert Volume
Customize your volume settings in Agent Desktop
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