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OneCloud

If your contact center integrates with OneCloud, you can initiate and receive personal chats and internal calls with logged-in OneCloud users (i.e., experts), while handling customer interactions in the Agent Desktop application.

Articles

This tutorial explains how to enabled OneCloud as an enterprise messenger integrated with Agent Desktop:

• How to Sign in and Access OneCloud from Agent Desktop

The following tutorials apply to OneCloud, even though they are written in the context of Microsoft Teams:

• Accessing Microsoft Teams in the Agent Desktop Widget (The same steps apply to OneCloud)
• How to Get Help from Experts During Active Interactions Via the Directory (The same steps apply to OneCloud)< Previous | Next >