From Bright Pattern Documentation
• 5.19
Remote Assist
- Remote Assist Overview
- Remote Assist on Macs
- The Remote Assist Tab
- How to Use Remote Assist
- How to Download and Run the Remote Assist Application
- Customer Interaction Window
- Beginning a Chat Remote Assist Session
- Beginning a Phone Call Remote Assist Session
- Accidental Session End Within a Remote Assist Session
- How to Continue a Remote Assist Chat Session if the Client's Browser Must Be Restarted
- How to Elevate the Desktop and Continue a Remote Assist Session
- How to Switch a User to Administrator Mode in Windows
- How to Use Send keys During a Remote Assist Session
- Leaving a Remote Assist Session
- Multiple Agents on a Remote Assist Session
- Multiple Remote Assist Sessions
- Navigating the Available Monitor Screens in a Remote Assist Session
- New PIN or URL in a Remote Assist Session
- Pop the Remote Assist Viewing Window
- Remote Assist Activity History
- Remote Assist Within a CRM Session
- Transferring a Remote Assist Session to Another Agent
- Transferring Files in a Remote Assist Session
< Previous | Next >