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Service Chats Overview

Service chats are interactions where customers are routed to you to address service-related requests. These interactions allow you to communicate with customers through the chat interface.

For information about chats with your colleagues, see the section personal chats.

Articles

• Service Chat Controls

Service Chat Tutorials

• Accepting/Rejecting Chats
• Audio/Video Chats
• Canned Responses
• Co-browsing
• Creating Cases
• Flagging Chats
• Follow-ups
• Forms
• Inviting Microsoft Teams Experts to Join Conference Chats with Customers
• Multiple Chats
• Sending Chat Messages
• Sending SMS
• Terminate the Chat
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