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About FAQ

Frequently Asked Questions (FAQ) contains real questions asked by Bright Pattern customers and clients, which have been answered by Bright Pattern's Customer Success team and Support team. Questions are organized by application and/or topic.

You may browse and view topics by clicking on the links that appear on the

Bright Pattern also offers video tutorials for select topics. See section Video Tutorials of FAQ.

You can refer to these questions and answers, as well as Bright Pattern's dedicated manuals, guides, and tutorials, for ideas on how to solve common issues. If you do not find what you are looking for, you may contact Bright Pattern for assistance.


Agent Desktop

Contact Center Administrator


Scenario Builder

Video Tutorials