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interaction_step_skills

Each row of the interaction_step_skills table specifies a skill requested during an interaction referred to in the interaction_step_id field.

Description of Data

The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the interaction_step_skills table.

Column Name	Data Type	Description
id	BINARY (16)	Primary key
interaction_step_id	BINARY (16)	interaction_step_id is the identifier of the interaction during which this skill was requested. Typically, this is the identifier for the interaction segment of the party that originated this interaction (field caller_interaction_step_id of the call_detail table).
name	VARCHAR	Skill name as defined in configuration
group_name	VARCHAR	Name of the group that this skill is assigned to as defined in configuration
type	ENUM	type is the skill type. Possible values include the following: SERVICE – Primary service skill (a skill that is created automatically for each new service) SKILL – Auxiliary skill (a skill that is not directly associated with any particular service)
service_level	INT	Target percentage of calls that shall be answered within the time specified in the service_level_threshold field as defined in configuration
service_level_threshold	INT	Service level threshold as defined in configuration
short_abandonment_threshold	INT	Reserved

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