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AI & Bots Overview

AI and Bot tutorials provide step-by-step instructions on how to create functional chatbots and integrate them into your contact center services.

Learn how to create chatbots, configure chatbot integration, and how to get your Bright Pattern scenarios to work with your integrated chatbots.

For more information about using the Contact Center Administrator application, see all Tutorials for Admins.

Bot Creation

• How to Create an Amazon Lex Bot
• How to Create a Watson Assistant

Integration Account Configuration

• How to Add a Bot or Chat Suggestions Engine
• Set up an AWS Lex Integration Account
• Set up a Watson Assistant Integration Account

Putting It All Together in Bright Pattern

• How to Integrate Bots with Chat
• Using Real-time Voice Transcripts to get Bot Chat Suggestions
• How to Use AI Agent in Scenarios< Previous | Next >