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• 5.2 • 5.3

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Zendesk Create Object

The Zendesk Create Object scenario block creates a specified object in the Zendesk database. Objects that can be created are tickets and users. For more information, see the following articles on creating tickets and creating users.

Note that to populate the custom fields in Zendesk activity history records, the Attached Data block must be used.


Scenario Builder Zendesk Create Object scenario block


Conditional Exits

The Zendesk Create Object block will take the Failed conditional exit if the create operation has failed.


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Object type

Object type is the type of the Zendesk object to be created. An object can be either a ticket or a user.

Variable name of object ID

This is the name of the variable that will be used as an identifier for the Zendesk object to be created. The variable name of object ID will be set only if the Zendesk Create Object block succeeds.

Set fields

This setting is reserved.

Raw JSON

Raw JSON is where object properties are specified in JSON format.

The code and the body of the received HTTP response will be stored in local variables $(integrationResultCode) and $(integrationResultBody), respectively. For troubleshooting purposes, use the EMail or Internal Message block to obtain the content of responses indicating a failed attempt to create an object. For more information, see the description of the variable $(integrationResultBody).


Scenario Builder Zendesk Create Object scenario block settings


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