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• 5.3

Contents

Calls Tutorials

These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.

Articles

Basic Information

Accepting/Rejecting Calls

After Call Work and Dispositions

Callback Reservation

Conferences

Consultations and Transfers

Directory

Favorites

Follow-ups

Mute and Hold

Placing Calls

Recording and Voice

Redialing

Remote Assistance

Sending Numeric Information

Service Queue

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