From Bright Pattern Documentation
- Agent Guide Introduction
- What Is Agent Desktop?
- User Interface OverviewGetting Started
- Working in Agent Desktop
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
The following is a list of articles in this section:
Learn more about using the Calendar in this guide's Tutorials section.