From Bright Pattern Documentation
< 5.3:Agent-guide | Work | Calendar
• 5.3
Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.