From Bright Pattern Documentation
< 5.3:Contact-center-administrator-guide | QualityManagement(Redirected from 5.3:Contact-center-administrator-guide/AboutQualityManagement)
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Quality Management Overview
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Sections
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
- General Settings
- Evaluation Forms
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording
