From Bright Pattern Documentation
Integration of the BrightPattern workflow engine with Zapier lets Zapier use your contact center's data to automate workflow events called "zaps." Zapier integration configuration involves adding a Zapier integration account and defining how data is retrieved in scenarios.
The properties of the Zapier type of integration account are described as follows.
Name is the name of the integration account.
The username (string) specifies a username that Zapier will use to access data.
The password (string) specifies a password that Zapier will use to access data.