Contents
- Contact Center Administrator Guide Introduction
- Contact Center Administrator IntroductionUser Interface
- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
- About ConceptsUsers and Teams
- Users & Teams SectionsDirectory
- Directory SectionsScenario Entries
- Scenario Entries SectionsScenarios
- About ScenariosWorkflows
- WorkflowsServices and Campaigns
- About Services & CampaignsLists
- ListsDo Not Call Lists
- Do Not Call ListsTasks
- Tasks SectionsCase & Contact Management
- Case & Contact Management SectionsCall Center Configuration
- Call Center Configuration Sections
- Overview
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email SettingsQuality Management
- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
- Appendices
Text To Speech Integration (TTS)
Bright Pattern integrates with text-to-speech (TTS) providers IBM Watson and Google Cloud for creating voice prompts. When text-to-speech functionality is enabled, call prompts may use a variety of pre-recorded voices, accents, and languages to automate responses.
Watson Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Watson Text-to-Speech service.
URL
https://stream.watsonplatform.net/text-to-speech/api/v1/
Authentication method
Select either API key or username/password (legacy). Upon selection, the appropriate fields will appear for entering your credentials.
API key
The API key (string) for your IBM Text to Speech service instance, which is used for making secure, authenticated requests to IBM Cloud APIs. You can find the API key in your Text to Speech service credentials.
Username/password (legacy)
The username and password are the username (string) and password (string) that were originally used to authenticate IBM Cloud APIs.
The username and password were previously provided in the service credentials for the service instance. We refer to username/password authentication as "legacy" because IBM does not support this method of authentication, as of October 30, 2019. IBM now supports only IAM authentication (API key). You can learn more about IAM authentication at IBM Cloud Docs.
Load Voices
Allows you to choose a voice type from a preconfigured list of IBM voice models. For more information, see How to Load Voices from IBM Cloud Text to Speech API.
Test Connection
Tests the connection between Bright Pattern and IBM. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Google Cloud Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.
Name
The unique name of this integration account (any)
URL
https://www.googleapis.com/auth/cloud-platform
API Key
The API key that you created for your Google Cloud APIs and services.
Note that this is not the same as the service key ID.
Load Voices
Load Voices allows you to choose a voice type from a pre-configured list of voices.
Test Connection
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."