Contents
- Contact Center Administrator Guide Introduction
- Contact Center Administrator IntroductionUser Interface
- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
- About ConceptsUsers and Teams
- Users & Teams SectionsDirectory
- Directory SectionsScenario Entries
- Scenario Entries SectionsScenarios
- About ScenariosWorkflows
- Workflow EntriesServices and Campaigns
- Services & Campaigns TabsLists
- ListsDo Not Call Lists
- Do Not Call ListsTasks
- Tasks SectionsCase & Contact Management
- Case & Contact Management SectionsCall Center Configuration
- Call Center Configuration SectionsQuality Management
- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
- Appendices
- Overview
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
- Overview
- AWS
- Bot / Chat suggestions engine
- External Knowledge Base
- Loxysoft WFM
- Messenger
- NICE
- Natural Language Understanding
- Next Caller
- RightNow
- Salesforce.com
- ServiceNow
- Single Sign-On
- Speech To Text
- Statistics Data Receiver
- Text To Speech
- The Data Group (TDG)
- WFM
- Zapier
- Zendesk
Text To Speech Integration (TTS)
Bright Pattern integrates with text-to-speech (TTS) providers IBM Watson and Google Cloud for creating voice prompts. When text-to-speech functionality is enabled, call prompts may use a variety of pre-recorded voices, accents, and languages to automate responses.
Watson Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Watson Text-to-Speech service.
URL
https://stream.watsonplatform.net/text-to-speech/api/v1/
User name
Your Watson account username
Password
Your Watson account password
Load Voices
Load Voices allows you to choose a voice type from a pre-configured list of voices.
Test Connection
Tests the connection between Bright Pattern and IBM Watson. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Google Cloud Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.
Name
The unique name of this integration account (any)
URL
https://www.googleapis.com/auth/cloud-platform
API Key
The API key that you created for your Google Cloud APIs and services.
Note that this is not the same as the service key ID.
Load Voices
Load Voices allows you to choose a voice type from a pre-configured list of voices.
Test Connection
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."