- Contact Center Administrator Guide Introduction
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- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
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- External Knowledge Base
- Loxysoft WFM
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- Natural Language Understanding
- Next Caller
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- Speech To Text
- Statistics Data Receiver
- Text To Speech
- The Data Group (TDG)
- Knowledge Base
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Omni-Channel Routing
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- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
Text To Speech Integration (TTS)
Bright Pattern integrates with text-to-speech (TTS) providers IBM Watson and Google Cloud for creating voice prompts. When text-to-speech functionality is enabled, call prompts may use a variety of pre-recorded voices, accents, and languages to automate responses.
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Watson Text-to-Speech service.
Select either API key or username/password (legacy). Upon selection, the appropriate fields will appear for entering your credentials.
The API key (string) for your IBM Text to Speech service instance, which is used for making secure, authenticated requests to IBM Cloud APIs. You can find the API key in your Text to Speech service credentials.
The username and password are the username (string) and password (string) that were originally used to authenticate IBM Cloud APIs.
The username and password were previously provided in the service credentials for the service instance. We refer to username/password authentication as "legacy" because IBM does not support this method of authentication, as of October 30, 2019. IBM now supports only IAM authentication (API key). You can learn more about IAM authentication at IBM Cloud Docs.
Allows you to choose a voice type from a preconfigured list of IBM voice models. For more information, see How to Load Voices from IBM Cloud Text to Speech API.
Tests the connection between Bright Pattern and IBM. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Google Cloud Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.
The unique name of this integration account (any)
The API key that you created for your Google Cloud APIs and services.
Note that this is not the same as the service key ID.
Load Voices allows you to choose a voice type from a pre-configured list of voices.
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."