How to Enable Screen Recording
Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's screen recording display; this can provide insight and context when examining the quality of the interaction.
This section shows you how to enable screen recording.
- In the Contact Center Administrator application, go to section Configuration > Quality Management > Screen Recording.
- From here, configure screen recording settings to your contact center's needs.
- Click Apply to save your changes.