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• 5.3

How to Enable Screen Recording

Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's screen recording display; this can provide insight and context when examining the quality of the interaction.

This section shows you how to enable screen recording.


Procedure

  1. In the Contact Center Administrator application, go to section Configuration > Quality Management > Screen Recording.

  2. From here, configure screen recording settings to your contact center's needs.

    Screen Recording properties


  3. Click Apply to save your changes.



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