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• 5.3

ServiceNow Select Account

Your contact center configuration may contain multiple ServiceNow integration accounts for access to different ServiceNow systems. Use the ServiceNow Select Account block to specify the integration account that will be used by subsequent ServiceNow blocks in the given scenario. If this block is not used, all ServiceNow blocks in the given scenario will use access data from the integration account marked as Default account.


Scenario Builder RightNow Select Account scenario block


Settings

Scenario Builder ServiceNow Select Account scenario block settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Account

Account is the name of the ServiceNow integration account that will be used for access to ServiceNow data by subsequent ServiceNow blocks in the given scenario.


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