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• 5.3

Contents

Zendesk Select Account

Your contact center configuration may contain multiple Zendesk integration accounts for access to different Zendesk systems. Use the Zendesk Select Account scenario block to specify the integration account that will be used by subsequent Zendesk blocks in the given scenario. If this block is not used, all Zendesk blocks in the given scenario will use access data from the integration account marked as Default account.


Scenario Builder Zendesk Select Account scenario block


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Account

Account is the name of the Zendesk integration account through which Zendesk data will be accessed by subsequent Zendesk blocks in the given scenario.


Scenario Builder Zendesk Select Account scenario block settings


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