From Bright Pattern Documentation
< 5.8:Agent-guide | Tutorials | Calls
How to Transfer a Call with an Active Remote Assistance Session
You can transfer a phone call to another user without interrupting an active remote assistance session. To use this capability, the user you are transferring the call to also must be an authorized LogMeIn Rescue technician and that user’s email address must match the LogMeIn Rescue email address on the account.
- While on a phone call and a remote assistance session is already established, transfer the call as you normally would.
- When the other user accepts the call, complete the call.
- Upon completion of the call, the remote control session will continue and will be transferred to the other agent.