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From Bright Pattern Documentation
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5.8:Contact-center-administrator-guide
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5.19
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5.3
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5.8
Contents
Contact Center Administrator Guide
Introduction
Contact Center Administrator Introduction
User Interface
Contact Center Administrator User Interface
Tutorials
About Tutorials
Concepts
About Concepts
Users and Teams
Users & Teams Sections
Directory
Directory Sections
Scenario Entries
Scenario Entries Sections
Scenarios
About Scenarios
Workflows
Workflows
Services and Campaigns
About Services & Campaigns
Services & Campaigns Overview
Properties Tab
Assignments Tab
Lists Tab
Dispositions Tab
Activity Tab
Numbers Tab
Service Level Tab
Outbound Tab
Results Tab
Archive Tab
Canned Tab
Email Tab
Pre-defined Dispositions
Outbound - General
Outbound - Calling Hours
Outbound - Dial Rules
Outbound - DNC
Outbound - Diagnostics
Lists
Lists
Do Not Call Lists
Do Not Call Lists
Tasks
Tasks Sections
Case & Contact Management
Case & Contact Management Sections
Call Center Configuration
Call Center Configuration Sections
Quality Management
Quality Management Sections
Reporting
Reporting Sections
Custom
Custom Sections
Security
Security Sections
Application Notes
Application Notes
Appendices
Appendices
サービスとキャンペーン
概要
プロパティタブ
割り当てタブ
リストタブ
対話結果タブ
アクティビティタブ
番号タブ
サービスレベルタブ
発信タブ
結果タブ
アーカイブタブ
事前録音タブ
メールタブ
事前設定済みの対話結果
発信 - 一般設定
発信 - 架電時間
発信 - ダイヤルルール
発信 - DNC
発信 - 診断
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