Outbound TabThe Outbound tab of the ''Services and Campaigns'' section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:
Outbound - DiagnosticsFor the recommended campaign configuration process, see ''Tutorials for Admins'', section [[Tutorials-for-admins/HowtoConfigureOutboundCampaigns|Outbound Campaign Configuration]].'''Notes''':* Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page.* If a custom scenario is used for an outbound campaign, note that it is not recommended to use the [[Scenario-builder-reference-guide/ScenarioBlocks/RequestSkillorService|Request Skill or Service]] block to change the service to a difference service. The result of this is the list of dispositions presented to and used by agents will not match the list of dispositions for the outbound campaign results.[[File:CCA-Services-and-Campaigns-Outbound-Tab-53.PNG|thumb|650px|center|''Outbound campaign settings'']]