ADAPI Namespace Reference

Classes
class	AgentPlace
	Agent Place class. Derived from AgentSession and provides high level API functionality. More...
class	AgentSession
	The agent session class. Manages connection to the server, authentication and transport. The AgentSession objects cannot be instantiated directly, create AgentPlace object instead. More...
class	AgentStateReason
	Describes the reason for ACD Not Ready state. More...
class	AudioNotification
	Audio notification information. More...
class	Call
	The class represents the voice call. More...
class	CallParty
	Class described the single party of phone call. More...
class	Contact
	Class describes single CRM Contact. More...
class	DirectoryCategory
	Class describes the directory category. More...
class	DirectoryItem
	Class described a single directory item. More...
class	Disposition
	Class describes the item disposition. More...
class	Favorite
	Class described a single item in the user's Favorites list. More...
class	Item
	Class describes one item (interaction) assigned to the user. This maybe phone call, chat session etc. More...
class	ListRecordAddress
	Calling list record address data More...
class	ListRecordData
	Calling list record data More...
class	PhoneCapabilities
	Class described the capabilities of the phone the user is logged in with. More...
class	Recent
	Class describes individual item in Recents list. More...
class	Service
	Class describes the Service object. More...
class	Team
	Class describes a team of users. More...
class	User
	Class describes single user. More...
class	UserState
	Describes user's state. More...
class	Workitem
	Outbound workitem data More...

Enumerations
enum	ResultCode {   ResultCode.Success = 0, ResultCode.NotAllowed = 1, ResultCode.NogLogged = 2, ResultCode.InvalidArgs = 3,   ResultCode.LoggedWithoutPhone = 4, ResultCode.Banned = 5, ResultCode.ForcedLogoutByOtherClient = 100, ResultCode.ForcedLogoutBySupervisor = 101,   ResultCode.InvalidRequest = 102, ResultCode.PhoneNotRegistered = 103, ResultCode.PhoneNotInDialPlan = 104, ResultCode.TenantDisabled = 105,   ResultCode.DestinationUserNotLogged = 106, ResultCode.UserDisabledOrDeleted = 107, ResultCode.UserAlreadyLoggedIn = 108, ResultCode.InvalidCredentials = 109,   ResultCode.OtherUserLoggedWithPhone = 110, ResultCode.InvalidToken = 111, ResultCode.LoggedUsersLimitReached = 112, ResultCode.SipServerError = 200,   ResultCode.UnknownError = 300 }
	Result codes. More...
enum	LicenseStatus { LicenseStatus.Valid = 0, LicenseStatus.Demo = 1, LicenseStatus.Invalid = 2 }
	License status. More...
enum	Privilege {   Privilege.Acd = 1001, Privilege.CanViewAgents = 1002, Privilege.CanForceOtherAgentsState = 1003, Privilege.CanMonitorOrRecordCalls = 1004,   Privilege.CanPullScreen = 1005, Privilege.CanViewQueue = 1006, Privilege.CanUseInternalChat = 1007, Privilege.CanHandleCustomerChats = 1023,   Privilege.CanHandleEmails = 1037, Privilege.CanHandleLeads = 1047, Privilege.CanHandleSMS = 1033, Privilege.CanOperateCampaigns = 1027,   Privilege.CanViewDirectory = 1030, Privilege.CanStartRecording = 1032, Privilege.CanStopRecording = 1039, Privilege.CanForcePopOutWindow = 1035,   Privilege.CanConfigRealtimeMetrics = 1040, Privilege.CanConfigAlerts = 1041, Privilege.CanTransfer = 1042, Privilege.CanMakeExternalCalls = 1043,   Privilege.CanSeeOtherAgentCases = 1051, Privilege.CanLogIntoAD = 1052, Privilege.CanMaskEmailContent = 1053, Privilege.CanUseRealtimeStatsAPI = 1054,   Privilege.CanUseZendesk = 1055, Privilege.CanUseRightNow = 1058, Privilege.CanUseFullAD = 1056, Privilege.CanListenCRMLinkedRecordings = 1057,   Privilege.CanViewAuditLogs = 1008, Privilege.CanConfigureCallCenter = 1009, Privilege.CanConfigureDirectory = 1010, Privilege.CanConfigureUsers = 1011,   Privilege.CanUpdateUserSkills = 1012, Privilege.CanConfigureCallScenarios = 1013, Privilege.CanListenToCallRecordings = 1014, Privilege.CanConfigureRoles = 1015,   Privilege.CanConfigurePhones = 1016, Privilege.CanSearchCalls = 1017, Privilege.CanConfigureAllTeams = 1018, Privilege.CanGenerateAndViewReports = 1019,   Privilege.CanGradeCalls = 1020, Privilege.CanConfigureReportDefinitions = 1022, Privilege.CanSetSystemWideSupervisorAlert = 1021, Privilege.CanSetSystemWideSupervisorRealtimeMetrics = 1045,   Privilege.CanPublishCannedChatResponses = 1024 }
	User privileges enumeration. More...
enum	DisplayNameFormat { DisplayNameFormat.FirstLast = 0, DisplayNameFormat.LastFirst = 1, DisplayNameFormat.LastCommaFirst = 2 }
	Display name format enumeration. More...
enum	AudioNotificationType {   AudioNotificationType.Unknown, AudioNotificationType.CallWaitingInQueue, AudioNotificationType.InternalChat, AudioNotificationType.ExternalChat,   AudioNotificationType.SoftphoneRing, AudioNotificationType.SoftphoneCallWaiting }
	Audio notification type enumeration. More...
enum	MediaType {   MediaType.Undefined, MediaType.Voice, MediaType.Chat, MediaType.Preview,   MediaType.Email }
	Media types enumeration. More...
enum	ContactSource { ContactSource.Internal, ContactSource.Salesforce, ContactSource.Zendesk, ContactSource.RightNow }
	Contact source enumeration. More...
enum	CustomerSegment { CustomerSegment.Undefined, CustomerSegment.Bronze, CustomerSegment.Silver, CustomerSegment.Gold }
	Customer segments enumeration. More...
enum	InteractionType {   InteractionType.Undefined, InteractionType.DirectCall, InteractionType.Outbound, InteractionType.Scenario,   InteractionType.FeaturePlayback, InteractionType.FeatureVoicemail, InteractionType.FeatureRecord, InteractionType.Chat }
	Interaction types enumeration. More...
enum	AgentStateReasonType {   AgentStateReasonType.Custom, AgentStateReasonType.NoAsnwer, AgentStateReasonType.ConnectionLoss, AgentStateReasonType.Break,   AgentStateReasonType.LogoutPending }
	Not Ready reason types enumeration. More...
enum	AgentState {   AgentState.Undefined, AgentState.NotReady, AgentState.Ready, AgentState.Busy,   AgentState.AfterCallWork }
	Agent states enumeration. More...
enum	PresenceState { PresenceState.Undefined, PresenceState.Available, PresenceState.Away, PresenceState.Offline }
	User presence states enumeration. More...
enum	ItemState {   ItemState.Undefined, ItemState.IVR, ItemState.Queued, ItemState.DeliveryPending,   ItemState.Delivered, ItemState.Hold, ItemState.WrapUp, ItemState.WrapUpHold,   ItemState.Preview, ItemState.Completed }
	Item states enumeration. More...
enum	Direction { Direction.Unknown, Direction.Inbound, Direction.Outbound }
	Item (interaction) direction enumeration. More...
enum	CallState {   CallState.Unknown, CallState.Dialing, CallState.Ringing, CallState.Established,   CallState.Held, CallState.Disconnected }
	Phone call states enumeration. More...
enum	CallDisconnectCause {   CallDisconnectCause.Normal, CallDisconnectCause.Busy, CallDisconnectCause.DestinationUnknown, CallDisconnectCause.DestinationNotRegistered,   CallDisconnectCause.Redirect, CallDisconnectCause.Timeout, CallDisconnectCause.DestinationNotInService, CallDisconnectCause.Cancelled,   CallDisconnectCause.NoAnswer, CallDisconnectCause.Terminated, CallDisconnectCause.NetworkBusy, CallDisconnectCause.InvalidNumber,   CallDisconnectCause.ServerUnavailable, CallDisconnectCause.Other, CallDisconnectCause.Conferenced }
	Call disconnect causes enumeration. More...
enum	PhoneType {   PhoneType.Unknown, PhoneType.Phone, PhoneType.Softphone, PhoneType.Scenario,   PhoneType.DialOut, PhoneType.AccessNumber, PhoneType.Trunk, PhoneType.ScenarioBridge,   PhoneType.ScenarioFeature }
	Phone types enumeration. More...
enum	PartyRole {   PartyRole.Party, PartyRole.Supervisor, PartyRole.Scenario, PartyRole.Bridge,   PartyRole.Conference }
	Call or chat party role. More...
enum	PartyConnectMode { PartyConnectMode.NotConnected, PartyConnectMode.SendOnly, PartyConnectMode.ReceiveOnly, PartyConnectMode.SendReceive }
	The mode call party is connected to call in. More...
enum	DispositionType {   DispositionType.Success, DispositionType.Failure, DispositionType.Continue, DispositionType.DoNotCall,   DispositionType.Spam }
	Disposition types enumeration. These dispositions can be set for the items by agent. More...
enum	DispositionSystemType {   DispositionSystemType.CallFailed, DispositionSystemType.RecordExpired, DispositionSystemType.Dropped, DispositionSystemType.Busy,   DispositionSystemType.NoAnswer, DispositionSystemType.FaxModem, DispositionSystemType.AnsweringMachine, DispositionSystemType.Silence,   DispositionSystemType.InvalidNumber, DispositionSystemType.OtherConnectionIssue, DispositionSystemType.Abandoned, DispositionSystemType.RemoteCongestion,   DispositionSystemType.NoAgent, DispositionSystemType.NoDisposition, DispositionSystemType.Skipped, DispositionSystemType.SystemFailure,   DispositionSystemType.AgentFailure, DispositionSystemType.FinalizedByDialRule, DispositionSystemType.MaxAttemptsReached, DispositionSystemType.DispositionNotFound,   DispositionSystemType.PhoneNetworkUnavailable, DispositionSystemType.FastBusy, DispositionSystemType.Announcement, DispositionSystemType.NetworkAnnouncement }
	Disposition system types enumeration. These dispositions are set for the items by the server based on automatic processing of the item. More...
enum	ServiceMediaType {   ServiceMediaType.VoiceInbound, ServiceMediaType.VoiceOutbound, ServiceMediaType.VoiceBlended, ServiceMediaType.Chat,   ServiceMediaType.Email, ServiceMediaType.Marketing }
	Service media types enumeration. More...
enum	PopupAction { PopupAction.Answer, PopupAction.Hangup, PopupAction.Screen, PopupAction.Nothing }
	Inbound item popup completion actions enumeration. More...
enum	PhoneDeviceType {   PhoneDeviceType.None, PhoneDeviceType.SoftUnsecure, PhoneDeviceType.SoftSecure, PhoneDeviceType.HardDefault,   PhoneDeviceType.HardCustom, PhoneDeviceType.External, PhoneDeviceType.Nailed }
	Softphone type enumeration. More...

Enumeration Type Documentation

AgentState

enum ADAPI.AgentState

strong

Agent states enumeration.

Enumerator
Undefined	State is undefined.
NotReady	Agent is logged in but cannot take interactions from the queue. The reason can be additionally specified.
Ready	Agent is ready to take interactions from the queue.
Busy	Agent is busy working with customers.
AfterCallWork	Agent is doing after call work (completing interaction activity).

AgentStateReasonType

enum ADAPI.AgentStateReasonType

strong

Not Ready reason types enumeration.

Enumerator
Custom	Custom reason.
NoAsnwer	The last attempt to deliver the interaction from the queue to an agent failed.
ConnectionLoss	User's client application lost connection to the server.
Break	After call break.
LogoutPending	User session is loggin out.

AudioNotificationType

enum ADAPI.AudioNotificationType

strong

Audio notification type enumeration.

Enumerator
Unknown	Unknown.
CallWaitingInQueue	Call which matches user's skillset is waiting in queue.
InternalChat	Internal chat incoming.
ExternalChat	External chat incoming.
SoftphoneRing	New voice call incoming.
SoftphoneCallWaiting	New voice call incoming when another voice call is active (call waiting).

CallDisconnectCause

enum ADAPI.CallDisconnectCause

strong

Call disconnect causes enumeration.

Enumerator
Normal	Normal clearing
Busy	Destination busy (SIP 486, 603)
DestinationUnknown	Destination unknown (SIP 404, 604 or dial plan)
DestinationNotRegistered	Destination not registered (SIP 404)
Redirect	SIP 301, 302
Timeout	SIP transaction timeout
DestinationNotInService	Number not in service (SIP 480)
Cancelled	Pending outbound call cancelled by client
NoAnswer	No answer within specified timeout
Terminated	Answered inbound or outbound call disconnected by server
NetworkBusy	Network busy (SIP 503)
InvalidNumber	Invalid number (SIP 404, cause = 1)
ServerUnavailable
Other	All other causes
Conferenced	Call is dropped by SE because peer leg is merged into conference

CallState

enum ADAPI.CallState

strong

Phone call states enumeration.

Enumerator
Unknown	Unknown state.
Dialing	Outgbound call is dialing but not answered by destination party yet.
Ringing	Inbound call is delivered but not answered yet.
Established	Inbound or outbound call is connected.
Held	Inbound or outbound call is on hold locally.
Disconnected	Inbound or outbound call is disconnected.

ContactSource

enum ADAPI.ContactSource

strong

Contact source enumeration.

Enumerator
Internal	Internal database.
Salesforce	Salesforce.
Zendesk	Zendesk.
RightNow	RightNow.

CustomerSegment

enum ADAPI.CustomerSegment

strong

Customer segments enumeration.

Enumerator
Undefined	Undefined.
Bronze	Bronze.
Silver	Silver.
Gold	Gold.

Direction

enum ADAPI.Direction

strong

Item (interaction) direction enumeration.

Enumerator
Unknown	Unknown direction.
Inbound	Inbound item delivered to the user.
Outbound	Outbound item initiated by the user.

DisplayNameFormat

enum ADAPI.DisplayNameFormat

strong

Display name format enumeration.

Enumerator
FirstLast	First name then last name.
LastFirst	Last name then fitst name.
LastCommaFirst	Last name then comma then first name.

DispositionSystemType

enum ADAPI.DispositionSystemType

strong

Disposition system types enumeration. These dispositions are set for the items by the server based on automatic processing of the item.

Enumerator
CallFailed	Outbound call cannot be initiated.
RecordExpired	The outbound call record is expired and will not be attempted again.
Dropped	The call was dropped by customer.
Busy	The customer's phone is busy.
NoAnswer	The customer did not answer a call within specified timeout.
FaxModem	Fas or modem tone was detected.
AnsweringMachine	Call was answered by answering machine.
Silence	Call was answered, but no voice was detected.
InvalidNumber	Call cannot be dialed because the phone network reported number as invalid.
OtherConnectionIssue	Other (unspecified) phone call failures.
Abandoned	A call was answered by customer but was abandoned (disconnected) before it was delivered to an agent.
RemoteCongestion	Outbound call cannot be established because phone network is overloaded.
NoAgent	The system was unable to find an agent for the item.
NoDisposition	No specific disposition is set.
Skipped	Agent chose to skip the item.
SystemFailure	Other system failure.
AgentFailure	???
FinalizedByDialRule	The item was finalized based on dial rules specified in configuration.
MaxAttemptsReached	The maximum number of attempts of handling the item is exceeded.
DispositionNotFound	Agent provided disposition which was not found in configuration.
PhoneNetworkUnavailable	Outbound call cannot be initiated because phone network is unavailable.
FastBusy	The customer's phone responsed with fast busy tone.
Announcement	The outbound call was answered by automatic announcement system.
NetworkAnnouncement	The phone network announcement was detected for outbound call.

DispositionType

enum ADAPI.DispositionType

strong

Disposition types enumeration. These dispositions can be set for the items by agent.

Enumerator
Success	The item is successfully completed and does not need further processing.
Failure	The item is unsuccessfully completed and does not need further processing.
Continue	The attempt is done but item needs further processing.
DoNotCall	Customer requested to stop calling him.
Spam	The item is categorized as spam.

InteractionType

enum ADAPI.InteractionType

strong

Interaction types enumeration.

Enumerator
Undefined	Undefined interaction type.
DirectCall	Direct (non-scenario) call.
Outbound	Outbound campaign call.
Scenario	Inbound scenario.
FeaturePlayback	Prompt playback feature.
FeatureVoicemail	Voicemail feature.
FeatureRecord	Record greeting feature.
Chat	Chat interaction.

ItemState

enum ADAPI.ItemState

strong

Item states enumeration.

Enumerator
Undefined	Unknown state.
IVR	Going through IVR steps.
Queued	In the queue waiting for the next available agent.
DeliveryPending	Being delivered to an agent (agent is notified about incoming item but has not accepted it yet).
Delivered	Delivered to an agent and agent is actively working with it.
Hold	Delivered to an agent but agent is not actively working with it (call on hold).
WrapUp	Media part is finished (call disconnected) but agent is actively performing after-call work.
WrapUpHold	Media part is finished (call disconnected) and agent is holding item for after-call work.
Preview	Agent is previewing before taking over (reserved for future use).
Completed	Completed and being destroyed.

LicenseStatus

enum ADAPI.LicenseStatus

strong

License status.

Enumerator
Valid	Valid license.
Demo	Demo license.
Invalid	Unlicensed use.

MediaType

enum ADAPI.MediaType

strong

Media types enumeration.

Enumerator
Undefined	Undefined media type.
Voice	Voice media (phone).
Chat	Web or mobile chat media.
Preview	Outbound preview media.
Email	Email media.

PartyConnectMode

enum ADAPI.PartyConnectMode

strong

The mode call party is connected to call in.

Enumerator
NotConnected	Party is not connected to the bridge.
SendOnly	Party is in send only mode (other parties can hear this party, this party cannot hear other parties).
ReceiveOnly	Party is in receive only mode (this party can hear other parties, other parties can not hear this party).
SendReceive	Party is in full duplex mode (this party can hear other parties, other parties also can hear this party).

PartyRole

enum ADAPI.PartyRole

strong

Call or chat party role.

Enumerator
Party	Party is phone or trunk (for call) or person (for chat).
Supervisor	Party is supervisor monitoring the interaction.
Scenario	Party is scenario.
Bridge	Party is bridge.
Conference	Party is conference link between two bridges (scenarios). Other parties are linked to conference party.

PhoneDeviceType

enum ADAPI.PhoneDeviceType

strong

Softphone type enumeration.

Enumerator
None	No phone device.
SoftUnsecure	Default softphone in unsecure mode.
SoftSecure	Default softphone in secure mode.
HardDefault	Default hardphone.
HardCustom	Custom hardphone (phone number should be specified separately).
External	External phone number (phone number should be specified separately).
Nailed	Nailed connection.

PhoneType

enum ADAPI.PhoneType

strong

Phone types enumeration.

Enumerator
Unknown	Unknown type.
Phone	Hard phone.
Softphone	Soft phone.
Scenario	Scenario.
DialOut	Dial out.
AccessNumber	Access number.
Trunk	Trunk.
ScenarioBridge	Scenario (conference) bridge.
ScenarioFeature	Internal scenario feature.

PopupAction

enum ADAPI.PopupAction

strong

Inbound item popup completion actions enumeration.

Enumerator
Answer	User clicked the "Answer" button.
Hangup	User clicked the "Hangup" button.
Screen	User clicked the "See Screen" button.
Nothing	The popup was closed without user's input.

PresenceState

enum ADAPI.PresenceState

strong

User presence states enumeration.

Enumerator
Undefined	Undefined state.
Available	User is available.
Away	User is online but away from hist workplace.
Offline	User is offline.

Privilege

enum ADAPI.Privilege

strong

User privileges enumeration.

Enumerator
Acd	Allows to receive interactions from the queue.
CanViewAgents	Allows supervisor to see other users and their state. Restricted users can only view users in the teams they supervise.
CanForceOtherAgentsState	Allows supervisor to change state of other agents (force Ready or logout). Restricted users can only force state of users in the teams they supervise.
CanMonitorOrRecordCalls	Allows supervisor to monitor calls of other users. Restricted users can only monitor/record calls for users in the teams they supervise.
CanPullScreen	Allows supervisor to pull the screen shown on monitored user’s desktop. Restricted users can only pull screen of users in the teams they supervise.
CanViewQueue	Allows supervisor to see the status of queues handled by his teams. Restricted users can only view queue metrics for services associated with the teams they supervise.
CanUseInternalChat	Allows to communicate to other users via chat.
CanHandleCustomerChats	Allows to receive web chat interactions.
CanHandleEmails	Allows to receive email interactions.
CanHandleLeads	Allows to receive sales lead interactions.
CanHandleSMS	Allows to receive SMS.
CanOperateCampaigns	Allows to operate outbound campaigns.
CanViewDirectory	Allows to view directory entries.
CanStartRecording	Allows to start recording of interactions.
CanStopRecording	Allows to start recording of interactions.
CanForcePopOutWindow	???.
CanConfigRealtimeMetrics	Allows to configure realtime metrics.
CanConfigAlerts	Allows to configure alerts.
CanTransfer	Allows to transfer calls.
CanMakeExternalCalls	Allows to initiate external calls.
CanSeeOtherAgentCases	Allows to see other agent cases.
CanLogIntoAD	Allows to log into agent desktop.
CanMaskEmailContent	Allows to mask email content.
CanUseRealtimeStatsAPI	Allows to use realtime statistics API.
CanUseZendesk	Allows to use Zendesk integration.
CanUseRightNow	Allows to use RightNow integration.
CanUseFullAD	Allows to use full Agent Desktop.
CanListenCRMLinkedRecordings	Allows to listen for CRM linked recordings.
CanViewAuditLogs	Allows user to view Audit Log.
CanConfigureCallCenter	Allows user to edit settings in Call Center Configuration section.
CanConfigureDirectory	Allows user to Configure directory.
CanConfigureUsers	Allows user to create/update/delete users. This includes assigning roles. Users may only assign roles with privileges they possess, except that supervisor may assign role Acd without possessing it. Restricted users can only create users in the teams they supervise. (Note this also implies indirect capability of creating/updating/deleting entries of type softphone in dial plan.)
CanUpdateUserSkills	Allows user to change other users’ skills. Restricted users may only change skills for users in the teams they supervise.
CanConfigureCallScenarios	Allows user to create/update/delete call scenarions, as well as change their launch conditions (not this implies capability to create/update/delete dial plan entries of type Scenario).
CanListenToCallRecordings	Allows user to listen to call recordings. Restricted users may only listen to call recordings of the users in the teams they supervise.
CanConfigureRoles	Allows user to create/update/delete roles, including those already assigned. Only the person with this privilege may add/edit/delete roles.
CanConfigurePhones	Allows user to create/update/delete hardphones, dialouts and applications. In addition, it allows pointingexternal numbers to internal numbers.
CanSearchCalls	Allows user to search to call history. Restricted users may only search and view calls of the users in the teams they supervise.
CanConfigureAllTeams	Removes restrictions from restricted privileges to supervised teams, its users and associated services. Allows creating teams, assigning users to them and between them.
CanGenerateAndViewReports	Allow user to generate and view reports. Restricted users may only generate and view reports for users and teams they supervise and their associated services.
CanGradeCalls	Allows user to grade calls during monitoring and while listening to recordings. Restricted users may only grade calls of the users in the teams they supervise.
CanConfigureReportDefinitions	Allows user to upload and change report definitions.
CanSetSystemWideSupervisorAlert	Allows user to propagate realtime display panel threshold settings system-wide.
CanSetSystemWideSupervisorRealtimeMetrics	???
CanPublishCannedChatResponses	Allows user to publish standard chat responses system-wide and to edit published responses

ResultCode

enum ADAPI.ResultCode

strong

Result codes.

Enumerator
Success	Success.
NotAllowed	The request requires a privilege which is not granted to the logged user.
NogLogged	API is not logged in.
InvalidArgs	Invalid argument(s).
LoggedWithoutPhone	Invalid argument(s).
Banned	The requested feature is banned by caller.
ForcedLogoutByOtherClient	Session forcefully logged out from another client.
ForcedLogoutBySupervisor	Session forcefully logged out by supervisor.
InvalidRequest	Invalid (unknown) request is sent.
PhoneNotRegistered	Agent's phone si not registered with the server.
PhoneNotInDialPlan	The phone number provided during login does not exist in confiruration.
TenantDisabled	User's tenant is disabled in configuration.
DestinationUserNotLogged	The user message is sent to is not logged into the system.
UserDisabledOrDeleted	User is disabled or deleted from configuration.
UserAlreadyLoggedIn	This use is already logged in.
InvalidCredentials	Invalid login credentials.
OtherUserLoggedWithPhone	There is already other user logged with the specified phone number.
InvalidToken	Token is invalid or expired.
LoggedUsersLimitReached	Unabled to lo the user because tenant's limit is exceeded.
SipServerError	Generic SIP server error.
UnknownError	Unknown error.

ServiceMediaType

enum ADAPI.ServiceMediaType

strong

Service media types enumeration.

Enumerator
VoiceInbound	Inbound voice service.
VoiceOutbound	Outbound voice service.
VoiceBlended	Blended (inbound and outbound) voice service.
Chat	Chat service.
Email	E-mail service.
Marketing	Marketing (Leads) service.