From Bright Pattern Documentation
< 5.19:QM
• 日本語
Admins
- Omni QM for Admins
- How to Assign QM Roles to Users
- How to Create and Configure a New Evaluation Form
- How to Edit a Starter Evaluation Form
- How to Assign Evaluators to Do Evaluations
- How to Conduct Calibrations
- How to Enable Confirmation Rules
- How to Enable Call Recording
- How to Enable Screen Recording
- How to Configure Speech to Text
- How to Enable Natural Language Understanding
- How to Configure Training Classes and Supervisor in Charge
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