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= Dashboard Overview =  
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The ''Dashboard'' is an optional display of real-time metrics related to your and your team’s performance (e.g., current number of calls in the service queue). When enabled, it is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard, similar to your supervisor's [[supervisor-guide/Wallboard|Wallboard]], can help you be mindful of your work and keep a productive pace.
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The ''Dashboard'' is an optional display of real-time metrics (i.e.,  statistics updated every five seconds) related to your and your team’s performance. For example, it can display the current number of calls in the service queue.  
  
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When enabled, the Dashboard is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard can help you stay mindful of your work and keep a productive pace.
  
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[[File:Agent-Desktop-Dashboard-50.png|thumb|450px|center|Example of an active Dashboard]]
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Click to learn more about Dashboard [[Agent-guide/Work/Dashboard/Metrics |  metrics]] and [[Agent-guide/Work/Dashboard/Statistics | statistics]].
  
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== Articles ==
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The following is a list of articles in this section:
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*[[agent-guide/Work/Dashboard/Metrics |  Metrics]]
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*[[agent-guide/Work/Dashboard/AuxiliaryMetrics | Auxiliary Metrics]]
  
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=== Dashboard Metrics ===
 
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For more information, refer to the full list of [[supervisor-guide/ListofDashboardMetrics|Dashboard metrics]]. '''Please note''': The abbreviations can be renamed by your contact center administrator. If you see an abbreviation in your version of Agent Desktop not listed, please contact your administrator for the correct definition.
 
  
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[[File:Agent-Desktop-Dashboard-50.png|thumb|450px|center|Example of an active Dashboard]]
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<center>[[agent-guide/ContributingContenttotheKnowledgeBase|< Previous]]  | [[agent-guide/KeyboardShortcuts|Next >]]</center>
 
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Latest revision as of 04:01, 29 May 2024

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• 5.19 • 5.3 • 5.8

Dashboard Overview

The Dashboard is an optional display of real-time metrics (i.e., statistics updated every five seconds) related to your and your team’s performance. For example, it can display the current number of calls in the service queue.

When enabled, the Dashboard is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard can help you stay mindful of your work and keep a productive pace.

Click to learn more about Dashboard metrics and statistics.

Articles

The following is a list of articles in this section:


Example of an active Dashboard
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