From Bright Pattern Documentation
< 5.19:Agent-guide | Work | Dashboard
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The ''Dashboard'' is an optional display of real-time metrics (i.e., statistics updated every five seconds) related to your and your team’s performance. For example, it can display the current number of calls in the service queue. | The ''Dashboard'' is an optional display of real-time metrics (i.e., statistics updated every five seconds) related to your and your team’s performance. For example, it can display the current number of calls in the service queue. | ||
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When enabled, the Dashboard is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard can help you stay mindful of your work and keep a productive pace. | When enabled, the Dashboard is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard can help you stay mindful of your work and keep a productive pace. | ||
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Click to learn more about Dashboard [[Agent-guide/Work/Dashboard/Metrics | metrics]] and [[Agent-guide/Work/Dashboard/Statistics | statistics]]. | Click to learn more about Dashboard [[Agent-guide/Work/Dashboard/Metrics | metrics]] and [[Agent-guide/Work/Dashboard/Statistics | statistics]]. | ||
| − | == Articles == | + | == Articles == |
The following is a list of articles in this section: | The following is a list of articles in this section: | ||
*[[agent-guide/Work/Dashboard/Metrics | Metrics]] | *[[agent-guide/Work/Dashboard/Metrics | Metrics]] | ||
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[[File:Agent-Desktop-Dashboard-50.png|thumb|450px|center|Example of an active Dashboard]] | [[File:Agent-Desktop-Dashboard-50.png|thumb|450px|center|Example of an active Dashboard]] | ||
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Latest revision as of 04:01, 29 May 2024
Dashboard Overview
The Dashboard is an optional display of real-time metrics (i.e., statistics updated every five seconds) related to your and your team’s performance. For example, it can display the current number of calls in the service queue.
When enabled, the Dashboard is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard can help you stay mindful of your work and keep a productive pace.
Click to learn more about Dashboard metrics and statistics.
Articles
The following is a list of articles in this section:
