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| − | + | = How to Modify and Use BPXML Report Templates= | |
# Either copy the [[custom-reporting-tutorial/BPXMLSyntaxandSamples#Sample_BPXML_Report|Sample BPXML Report]] XML, or [[contact-center-administrator-guide/ReportTemplates#Download|download]] a BPXML report template from the Contact Center Administrator application.<br /><br /> | # Either copy the [[custom-reporting-tutorial/BPXMLSyntaxandSamples#Sample_BPXML_Report|Sample BPXML Report]] XML, or [[contact-center-administrator-guide/ReportTemplates#Download|download]] a BPXML report template from the Contact Center Administrator application.<br /><br /> | ||
# Paste the XML into a plain text editing application, and edit the [[custom-reporting-tutorial/BPXMLSyntaxandSamples#Parameter_Types|parameters]] to obtain the desired data in CSV.<br /><br /> | # Paste the XML into a plain text editing application, and edit the [[custom-reporting-tutorial/BPXMLSyntaxandSamples#Parameter_Types|parameters]] to obtain the desired data in CSV.<br /><br /> | ||
# Save the file with file extension ''.bpxml''. This is your customized report template.<br /><br /> | # Save the file with file extension ''.bpxml''. This is your customized report template.<br /><br /> | ||
# In Contact Center Administrator, [[contact-center-administrator-guide/ReportTemplates#Upload|upload]] your customized report template. The new report template will appear in the list of available templates. | # In Contact Center Administrator, [[contact-center-administrator-guide/ReportTemplates#Upload|upload]] your customized report template. The new report template will appear in the list of available templates. | ||
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Latest revision as of 04:31, 29 May 2024
How to Modify and Use BPXML Report Templates
- Either copy the Sample BPXML Report XML, or download a BPXML report template from the Contact Center Administrator application.
- Paste the XML into a plain text editing application, and edit the parameters to obtain the desired data in CSV.
- Save the file with file extension .bpxml. This is your customized report template.
- In Contact Center Administrator, upload your customized report template. The new report template will appear in the list of available templates.
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