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| − | + | = Pause Call and Screen Recording= | |
| − | + | Mutes call recordings and screen recordings using the following commands. | |
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| + | == Mute Call Recordings == | ||
| + | Mutes call recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command). | ||
| − | + | Note that it does not require loading API code on the application's page. | |
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| + | === Syntax === | ||
| + | parent.frames.postMessage('{"command": "MUTE_CALL_RECORDINGS"}', '*'); | ||
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| − | + | == Mute Screen Recordings == | |
| + | Mutes screen recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command). | ||
| + | |||
| + | Note that it does not require loading API code on the application's page. | ||
| + | |||
| + | === Syntax === | ||
| + | parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*'); | ||
Latest revision as of 04:31, 29 May 2024
Pause Call and Screen Recording
Mutes call recordings and screen recordings using the following commands.
Mute Call Recordings
Mutes call recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "MUTE_CALL_RECORDINGS"}', '*');
Mute Screen Recordings
Mutes screen recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*');