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• 5.2 • 5.3

Pause Call and Screen Recording

Mutes call recordings and screen recordings using the following commands.

Mute Call Recordings

Mutes call recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).

Note that it does not require loading API code on the application's page.

Syntax

parent.frames.postMessage('{"command": "MUTE_CALL_RECORDINGS"}', '*');


Mute Screen Recordings

Mutes screen recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).

Note that it does not require loading API code on the application's page.

Syntax

parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*');



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