From Bright Pattern Documentation
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= All Scenario Templates = | = All Scenario Templates = | ||
There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. Bright Pattern provides custom templates, which include instructional comments and explanations, for you to download and import into your contact center. | There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. Bright Pattern provides custom templates, which include instructional comments and explanations, for you to download and import into your contact center. | ||
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Templates are provided as .zip files. Click to download. | Templates are provided as .zip files. Click to download. | ||
Revision as of 19:58, 27 November 2018
• 日本語
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All Scenario Templates
There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. Bright Pattern provides custom templates, which include instructional comments and explanations, for you to download and import into your contact center.
Templates are provided as .zip files. Click to download.
Chat
Chatbot responds to customer two times before transferring to agent
File:App GeneralChatBotScenario.zip
Voice
Incoming calls from specific phone numbers are blocked
File:App How to Block Incoming Calls from Specific Numbers.zip
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