From Bright Pattern Documentation
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= All Scenario Templates = | = All Scenario Templates = | ||
| − | There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. | + | There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. The following custom templates, which include instructional comments and explanations, are provided for you to download and import into your contact center. |
Templates are provided as .zip files. Click to download. | Templates are provided as .zip files. Click to download. | ||
Revision as of 00:57, 4 January 2019
• 日本語
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All Scenario Templates
There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. The following custom templates, which include instructional comments and explanations, are provided for you to download and import into your contact center.
Templates are provided as .zip files. Click to download.
Chat
Chatbot responds to customer two times before transferring to agent
File:App GeneralChatBotScenario.zip
Voice
Caller is routed to the last agent with the option to leave a voicemail
File:App Find Last Agent VM option.zip
Incoming calls from specific phone numbers are blocked
File:App How to Block Incoming Calls from Specific Numbers.zip
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