From Bright Pattern Documentation
< 5.19:Agent-guide | Work | Calls
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| − | + | On Agent Desktop, you will be handling calls that are either inbound or outbound. | |
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| + | Inbound voice calls can be accepted, rejected, initiated, and transferred. Outbound voice calls can be initiated in many ways, such as by clicking on a person's contact details, dialing a user in the directory, or entering a phone number in the dialpad manually. | ||
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| + | Learn more about how to handle inbound and outbound calls in this guide's [[Agent-guide/Tutorials/Calls | Tutorials]] section. | ||
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Revision as of 21:39, 22 January 2019
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Overview
On Agent Desktop, you will be handling calls that are either inbound or outbound.
Inbound voice calls can be accepted, rejected, initiated, and transferred. Outbound voice calls can be initiated in many ways, such as by clicking on a person's contact details, dialing a user in the directory, or entering a phone number in the dialpad manually.
Learn more about how to handle inbound and outbound calls in this guide's Tutorials section.
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