From Bright Pattern Documentation
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= Cases and Email = | = Cases and Email = | ||
| − | + | *[[agent-guide/Tutorials/Cases/Overview | Overview]] | |
| − | + | Accepting Email | |
*[[agent-guide/HowtoAcceptanEmail | How to Accept an Email]] | *[[agent-guide/HowtoAcceptanEmail | How to Accept an Email]] | ||
| − | + | Follow-ups | |
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*[[agent-guide/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail | How to Use Pinned Cases to Send a Follow-up Outbound Email]] | *[[agent-guide/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail | How to Use Pinned Cases to Send a Follow-up Outbound Email]] | ||
*[[agent-guide/HowtoSendaFollow-upOutboundEmail | How to Use Cases to Send a Follow-up Outbound Email]] | *[[agent-guide/HowtoSendaFollow-upOutboundEmail | How to Use Cases to Send a Follow-up Outbound Email]] | ||
| − | + | Fonts | |
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*[[agent-guide/HowtoChangeDefaultEmailFont | How to Change Default Email Font]] | *[[agent-guide/HowtoChangeDefaultEmailFont | How to Change Default Email Font]] | ||
| − | + | Handling Email | |
| − | |||
*[[agent-guide/HowtoCloseanEmailwithoutReplying | How to Close an Email without Replying]] | *[[agent-guide/HowtoCloseanEmailwithoutReplying | How to Close an Email without Replying]] | ||
*[[agent-guide/HowtoChangeanAssignedEmailService | How to Change an Assigned Email Service]] | *[[agent-guide/HowtoChangeanAssignedEmailService | How to Change an Assigned Email Service]] | ||
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*[[agent-guide/HowtoSaveanEmailasaDraft | How to Save an Email as a Draft]] | *[[agent-guide/HowtoSaveanEmailasaDraft | How to Save an Email as a Draft]] | ||
*[[agent-guide/HowtoCopyandPasteImagesintoEmail | How to Copy and Paste Images into Email]] | *[[agent-guide/HowtoCopyandPasteImagesintoEmail | How to Copy and Paste Images into Email]] | ||
| − | + | Masking Data | |
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*[[agent-guide/HowtoMaskSensitiveData | How to Mask Sensitive Data]] | *[[agent-guide/HowtoMaskSensitiveData | How to Mask Sensitive Data]] | ||
| − | + | Print | |
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*[[agent-guide/HowtoPrintanEmail | How to Print an Email]] | *[[agent-guide/HowtoPrintanEmail | How to Print an Email]] | ||
| − | + | Retrieving Email from Queue | |
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*[[agent-guide/HowtoRetrieveanEmailfromtheTeamQueue | How to Retrieve an Email from the Team Queue]] | *[[agent-guide/HowtoRetrieveanEmailfromtheTeamQueue | How to Retrieve an Email from the Team Queue]] | ||
*[[agent-guide/HowtoRetrieveanEmailfromYourPersonalQueue | How to Retrieve an Email from Personal Queue]] | *[[agent-guide/HowtoRetrieveanEmailfromYourPersonalQueue | How to Retrieve an Email from Personal Queue]] | ||
| − | + | Reviewing Email | |
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*[[agent-guide/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] | *[[agent-guide/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] | ||
| − | + | Search | |
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*[[agent-guide/HowtoSearchEmailCases | How to Search Email Cases]] | *[[agent-guide/HowtoSearchEmailCases | How to Search Email Cases]] | ||
Revision as of 00:20, 23 January 2019
<translate>
Cases and Email
Accepting Email
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Copy and Paste Images into Email
Masking Data
Retrieving Email from Queue
Reviewing Email
Search
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